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Absolutely. Ordering can be placed either online or phoned in toll free to 877-747-Jets.

Please note however that our phone operators are equipped only to take your orders.
They do not have access to the information needed to resolve support issues.

If you are in need of Support Assistance please click:
customerservice@jetsshop.com OR Customer Service Department.

All requests concerning Player Appearances, Team Donations, and other such issues should be directed to the appropriate contact with the New York Jets Organization. This information can be found HERE.

Immediately upon ordering you will be sent an e-mail of an Order Confirmation that we encourage you to review. Similarly when your order leaves our Fulfillment Center you will generally be emailed a Completion Notice and the UPS Tracking Numbers for your shipment.

If you are not receiving these correspondences it is generally due to an incorrect e-mail address for your account or your E-mail Provider or E-mail Client has outside mail blocked via a Spam Blocking software package. If you are not receiving e-mail please check your registered e-mail address within your profile by logging in.

Also if you or your E-mail Provider are using Spam Block software please make sure the domain jetsshop.com is excluded from filtering.

Tracking Numbers are generated and emailed at our Fulfillment Center at the time your package is prepared for shipping.

UPS often times requires additional time to get this information available to you online.

The Tracking Numbers are generally available within 12-24 hours after the Notification E-mail is sent.

To Cancel an order submit the request through the Customer Service Department.

Please include the Order Number and reason for the Cancellation.

Note that the request must be received prior to the order being shipped.

To amend an order please submit the request through the Contact Form.

Please include the Order Number as well as the Product No# and description.

Note that the request must be received prior to the order being shipped.

International Orders are always welcome however certain restrictions may apply. Due to inconsistencies within some International Financial Institutions we cannot always verify a card holders address. In these instances you will be asked to submit the funds via Bank Transfer rather than the usual credit card method.

Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.

The Jets Shop accepts:
MasterCard, Visa, Discover, American Express as well as the Jets Shop Gift Cards.

You can enter your credit card number via our secure server with the assurance that all information is secure and safe.

Please note:
Orders placed after 8:00am CDT will not be processed until the next business day.

Every effort is made to process orders as expediently as possible and most orders are generally processed within 24 hours of purchase.

Customers will be notified if processing exceeds 48 hours for selected UPS Air Shipments and 72 hours for selected UPS Ground Shipments. Note that this applies to weekday orders only. There is no processing done on Saturday, Sunday, or holidays.

Further delays can sometimes be attributed to UPS shipping schedules. Please note that we cannot be responsible for UPS failing to ship within the confines of its promised delivery time.

On all products not covered by the exemptions listed below we offer a 30 Day Money Back Guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping and handling fees that may have occurred.

Further the products must be returned in new, unworn condition with all original product tags intact.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at customerservice@jetsshop.com. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at customerservice@jetsshop.com. Please include your order number when you contact our Support Specialists.

Return Exceptions:
Returns or Exchanges cannot be granted on any Special Order Products, Authentic Merchandise, Customized Products, or Sale Items.

Product Warranties:
We guarantee the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

To Exchange Or Return:
If you should need to exchange or return a product and it is within the policy listed above please print the following Return Form send it with the products. RETURN FORM

If you should need to exchange or return a product and it is within the policy listed above please print the following Return Form send it with the products. RETURN FORM

Shipping is calculated at the time of checkout based on the current UPS charges for the weight, method, and destination of your order.

Shipping methods and costs are clearly shown at the point of checkout for your selection.

Absolutely.

Absolutely.

UPS Tracking Numbers are generally sent when the order is fully processed and marked as completed.

The Tracking Number for the order will also be available on the site under Order History in your account options.

Please note that these Tracking Numbers are not always active on the UPS site for 12-24 hours after we make them available and do not apply to Special Order products.

UPS Worldwide shipping options are available on applicable orders at the time of Checkout.

Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.

An account can be setup either at the time purchase or by clicking on the Register button at the right of the page and registering. An account allows you to store you user Profile information as well as view your past Order History and establish a Wishlist of items.

You can access your personal account information at any time by simply logging in from the Account Login available on the right.

Washing Instructions:
To ensure the life of your Jets jersey, please only hand wash your jersey with a delicate soap and hang it to dry.

Please do not put your jersey in the washing machine or dryer.

Please Note:
Instructions on the inside tag of the jersey are for the garment PRIOR to the numbers being sewn on authentics or printed on replicas.

We strongly recommend to hand wash and line dry to maintain the quality of your jersey.

We will not accept any returns or exchanges for apparent incorrect washing of the garments.

For Phone Orders or to speak with a Customer Service representative,
please call: 877-747-JETS (5387)

If you are in need of Support Assistance after hours,
please contact our Customer Service Online Form.

Contact our Customer Service department using our Customer Service Form.

Or please call: 877-747-JETS (5387)

Monday through Friday, 9am - 5pm (CDT)

All orders placed by (8am CDT) are eligible to leave our Distribution Center the same day.
For specific details and shipping schedules, please see this section below: "Shipping Times"

If an item is available for PRE-ORDER this simply means you can buy it before it is available. The PRE-ORDER item(s) will be shipped separately from your order until they become available at our distribution center. Order information and availability is stated clearly on the website before adding the PRE-ORDER item to your cart. All items available for PRE-ORDER will have a preceding SKU tag of "PRE-".

Drop Ship and/or Special Order products will ship from Vendors Location.

International Orders are always welcome however certain restrictions may apply. Due to inconsistencies within some International Financial Institutions we cannot always verify a card holders address. In these instances you will be asked to submit the funds via Bank Transfer rather than the usual credit card method.

Please note that we are not responsible for any Taxes, Tariffs, or other charges that may be levied on International Orders.

Shipping is calculated at the time of checkout based on the current UPS charges for the weight, method, and destination of your order.

Shipping methods and costs are clearly shown at the point of checkout for your selection.

Every effort is made to process orders as expediently as possible and most orders are generally processed within 24 hours of purchase.

Customers will be notified if processing exceeds 48 hours for selected UPS Air Shipments and 72 hours for selected UPS Ground Shipments.

Note that this applies to weekday orders only.
There is no processing done on Saturday, Sunday, or holidays.
Further delays can sometimes be attributed to UPS shipping schedules.

Please note that we cannot be responsible for UPS failing to ship within the confines of its promised delivery time.

On all products not covered by the exemptions listed below we offer a 30 Day Money Back Guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping and handling fees that may have occurred. Further the products must be returned in new, unworn condition with all original product tags intact.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM

If you receive a damaged or defective item, please contact us immediately at customerservice@jetsshop.com. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at customerservice@jetsshop.com. Please include your order number when you contact our Support Specialists.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM

Returns or Exchanges CANNOT be granted on any:
Special Order Products, Authentic Merchandise, Customized Products, or Sale Items.

We guarantee the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

If you should need to exchange or return a product and it is within the policy listed above please print the following Return Form send it with the products.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM

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Please view our Terms & Conditions

We accept Visa, MasterCard, American Express, Discover and
Jets Shop Gift Cards.

The sizing guides section has multiple charts for men, women and kids - and factory sizing charts for Adidas, Nike and Reebok.

General Sizing Guide
Nike Sizing Guide
Reebok Sizing Guide
Adidas Sizing Guide
Flex Sizing Guide